Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos. We research and write about casinos not on GamStop for UK readers, so most messages we receive are about bonus terms, withdrawal rules, licensing questions or a correction to something we have published. You can send all of that to [email protected].
One thing to be clear about before you write: we are an independent comparison and review publisher, not a casino operator. We do not hold player accounts, process deposits, verify identities or release withdrawals. If your message is about a balance, a locked account or a pending payout, the operator's own support team is the only place that can act on it — though the sections below explain how to escalate if they will not.
How we make money, and what that does not buy
We should say this plainly because it affects how you read our pages. Some of the casino links on this site are commercial, and Non Gamstop Casinos may earn a commission if you open an account through them. That arrangement does not decide rankings, ratings or what we write about an operator's terms. Our editorial ratings are our own assessment of published information; they are not customer-review scores and they are not a measure of anything we have personally deposited or withdrawn. We have not gambled at these sites — our findings come from reviewing operator terms, licence details and publicly available information, last checked on 23 September 2026.
Email us, and what to include
Email is the only channel we run. We do not operate a phone line or live chat, because the questions we get are usually detailed enough that they need a written answer with links attached.
- Corrections and out-of-date terms — bonus percentages, wagering multipliers and withdrawal limits change without notice. If a figure on our site no longer matches the operator's terms page, tell us which page and what you saw.
- Questions about how something works — wagering requirements, game contribution rates, maximum bonus bets, KYC and source-of-funds checks. We can explain the mechanics; we cannot predict how a specific operator will apply them to your account.
- Coverage requests — a casino, payment method or market you would like us to look at.
- Operator and partnership enquiries — introduce the brand, its licence and the jurisdictions it accepts. Commercial contact is welcome; it does not shorten the review process or change a rating.
- Complaints about our own content — if you think something we published was misleading, say so and quote it.
We aim to reply within two working days. Messages that need us to re-check an operator's terms can take longer. UK dates, please, and pounds sterling for amounts where you can.
Contacting a casino directly — and how to escalate
Most reader problems are resolved faster at the operator. Work through it in this order:
- Use the casino's live chat or support email and ask for a written explanation, not a verbal one. Keep the transcript.
- If the answer is unsatisfactory, request that the matter be treated as a formal complaint. Licensed operators are required to run a complaints procedure and tell you what it is.
- Ask which alternative dispute resolution body handles unresolved complaints for that licence. This varies by jurisdiction and should be named in the terms and conditions.
- If the operator holds a Great Britain licence, the UK Gambling Commission publishes guidance on what an operator must do and where complaints go next. Offshore-licensed sites fall outside that route, which is the single most important practical difference to understand before you deposit.
Keep records of deposits, withdrawal requests, bonus terms as they appeared when you claimed, and any documents you sent for identity verification. Disputes are far easier to argue with dated evidence.
Where our coverage sits, so you know what to ask about
To save you writing in for something already published, here is the shape of what we cover. Our ranked list of trusted non GamStop casinos for UK players carries the detailed write-ups; this page handles enquiries about them.
The three operators we are asked about most
Betmica heads our list on an editorial rating of 10.0, largely because its advertised welcome offer — 570% up to £5,700 plus 270 free spins — is stated in pounds, which spares UK readers a currency conversion on every deposit and withdrawal. That headline figure is the ceiling, not the expectation: reaching it requires deposits most readers will never make, and the bonus carries wagering requirements, maximum bonus bet caps and an expiry window that you need to read before claiming. The size of the offer is also the size of the wagering obligation attached to it, which is the trade-off we would flag before anything else.
Kikibet sits at 9.9 with 350% up to £5,555 and 300 free spins, again in sterling. It comes up in reader emails because the multiplier is lower than Betmica's while the free-spin count is higher — a different balance for anyone who prefers spins on named slots over a large matched deposit. Limitation: free spins commonly restrict which games count, carry their own separate wagering terms and often cap how much of a win you can cash out. Treat the spin count as a volume figure, not a value figure.
Betninja also rates 9.9, with £1,000 plus 100 free spins for new players. It is the most modest of the three headline offers and that is precisely why we keep it high: a smaller bonus is a smaller wagering commitment, and readers who want to withdraw sooner rather than grind through a multiplier often find that suits them better. The drawback is simply reach — if you deposit substantially, the ceiling here is hit quickly and there is less on the table than the percentage-based packages further down the list.
Currency and offer format across the list
The practical difference for a UK reader is often the currency the bonus is quoted in. Euro and dollar offers can mean conversion on deposits and withdrawals.
| Casino | Advertised welcome offer | Quoted currency | Editorial rating |
|---|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | GBP | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | GBP | 9.9 |
| Betninja | £1,000 + 100 free spins | GBP | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | EUR | 9.7 |
| Zombillion | 250% up to £4,000 + 200 free spins | GBP | 9.7 |
| Smash Casino | 600% up to €10,000 slots package | EUR | 9.7 |
| Nightluck | 805% up to €6,400 + 280 free spins | EUR | 9.7 |
| CoinPoker | 150% up to $2,000 | USD | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | EUR | 9.7 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | GBP | 9.5 |
All offers are new-player promotions subject to each operator's own terms: minimum deposit, wagering requirement, game contribution percentages, maximum bet while a bonus is active, expiry date and any cap on bonus winnings. We list what is advertised; verify it on the operator's terms page before you commit money.
Money questions we can and cannot answer
Costs and payments generate more email than anything else, so here is the general picture. Taking part costs whatever the minimum deposit is — commonly a modest sterling figure, but set by the operator, not by us. Payment routes typically include debit cards, bank transfer, e-wallets and, at some sites, cryptocurrency. PayPal availability at offshore casinos is inconsistent and should never be assumed; check the cashier before you plan around it. Where an account is held in euros or dollars, expect a conversion cost on both deposit and withdrawal, sometimes from your bank and sometimes from the operator.
Withdrawal timings, daily or monthly withdrawal limits and any processing fees are set in each operator's terms and vary widely. Identity verification — and, for larger sums, source-of-funds checks — is standard and is the usual reason a payout stalls. Sending clear documents early shortens that. We can explain how these mechanisms work and point you to where they are stated. We cannot confirm what a specific casino will pay you, how quickly, or whether a particular card will be accepted on the day, and we will not guarantee any withdrawal.
Games, sport and the rest of the catalogue
If your question is about what these sites actually offer, the broad categories are consistent across the list: slots including progressive jackpots, with return-to-player and volatility figures that are worth checking per title; table games such as blackjack, roulette and baccarat; and live-dealer rooms streaming those same tables with human croupiers. Mobile play through a browser is the norm. Game libraries come from third-party software providers, and which providers an operator carries is a fair thing to ask us about — we will tell you what is published rather than guess at title counts.
Many of the same brands run a sportsbook alongside the casino, and some, like CoinPoker, are built around a different core product entirely. Where a sportsbook exists, expect pre-match and in-play markets, accumulators, bet builders, cash-out and esports, usually on a shared wallet with the casino. Sports free bets work differently from casino bonuses: they normally carry minimum qualifying odds, often around 1.80 or 2.00 in decimal terms, and the stake is typically not returned with a winning bet. That distinction catches people out, so it is worth asking about if you plan to use both sides of an account.
Eligibility, licensing and GamStop — the part to read first
You must be 18 or over. GamStop is the free self-exclusion scheme for gambling businesses licensed in Great Britain: once you register, those operators must not let you gamble for the period you chose. Casinos discussed on this site hold overseas licences instead, commonly from jurisdictions such as Curaçao, and are therefore not connected to the GamStop database.
Two consequences follow, and we would rather you hear them here than after a dispute. First, accepting British customers is not the same as being authorised by the UK Gambling Commission to serve them — an offshore licence sits outside the Commission's remit, so the UK consumer protections, complaint routes and advertising rules you may be used to do not apply in the same way. Second, if you registered with GamStop because you needed to stop, these sites will not stop you. That is the whole point of the scheme, and choosing to bypass it is a decision worth being honest with yourself about.
If gambling has become a problem, GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, with live chat available through its website. Bank-level gambling blocks and blocking software on your devices work independently of any operator and cannot be switched off by a casino. Deposit limits, loss limits and account self-exclusion are offered by many offshore sites too, though the standard varies — ask what a site provides before you fund the account. No casino is completely safe, and gambling is not a way to make money or fix a financial shortfall.
Before you write to us
If your question is about a specific bonus condition, quote the clause. If it is about a payout, contact the operator first and bring us the transcript if you want a second opinion on what the terms say. If it is about something we got wrong, we would genuinely like to know — our corrections come mostly from readers, and terms shift faster than any review cycle.
Send it to [email protected] and a person will read it. Isla MacKenzie oversees editorial enquiries for thorshof.org.